Tiger Global recognises that dealing with different suppliers around the world is a complex task often requiring a good deal of local judgment and flexibility. Our team works with factories and a number of organisations or ethical compliance standards such as SEDEX, ETI and SA8000 to ensure that the correct level of compliance is met as per your requirements.
All Tiger Global employees who make commitments to suppliers are tasked with obtaining and retaining the best value, most competitive products and services available. However, managing purchasing and efficient supply is not just about getting the best value for money. It is also about making sure the products and services we buy are obtained from sources that respect our safety, health, environment, product stewardship, product quality, social, legal and ethical standards and sustainability requirements.
Companies around the world are committed to operating to the highest legal, ethical and corporate responsibility standards. Adherence to the Tiger Global Ethical Purchasing Policy and Code of Conduct is a pre-qualification and condition to doing business with Tiger Global.
The Tiger Global Ethical Purchasing policy is to seek goods and services which:
- Do not jeopardise the safety of people in any way.
- Comply in every aspect to legislation regarding their impact on the environment.
- Are produced and delivered under conditions that do not involve the intimidation, abuse or exploitation of other people and children.
- Are fair value for the price, quality and volume offered.
- Meet government, industry and Tiger Global safety and quality standards.
Such considerations form the backbone of the evaluation and selection criteria for all goods and services purchased by Tiger Global. Tiger Global will seek alternative sources where the conduct of suppliers demonstrably violates the Tiger Global Code of Conduct or local policies, and where there is no effort by the supplier to address that situation within an agreed time period.
Our contract with suppliers
By agreeing to supply Tiger Global, suppliers must understand that they are also required to accept our Ethical Purchasing Policy.
The implementation of the Ethical Purchasing Policy is a shared responsibility between Tiger Global and its suppliers, reinforced by the Tiger Global Code of Conduct and the supplier’s own corporate social responsibilities.
In line with the Code, Tiger Global will:
- Assign to a senior manager the responsibility of ensuring that all purchasing and supply practices comply with our Code of Conduct.
- Communicate its commitment to the Procurement Ethical Purchasing Policy and Code of Conduct to all employees and suppliers and make appropriate resources available to meet its stated commitments, including training and guidelines for all relevant employees.
- Provide guidance to suppliers who genuinely seek to promote and implement the policy’s standards into their own business processes and in their relevant supply chains.
- Adopt appropriate methods and systems for monitoring and verifying the achievement of these standards.
- Seek to improve continually the way in which suppliers are appointed and supply chain relationships are managed, audited and reported.
Tiger Global expects its suppliers to:
- Ensure that their products and services are produced and delivered in line with all laws, local regulations and best industry standards and practices.
- Assign responsibility for internally communicating and implementing the Tiger Global Ethical Purchasing Policy to an appropriate manager or responsible person and, if requested by Tiger Global, make a written statement of intent regarding the policy, including how it will be implemented and communicated to its employees and suppliers.
- If requested by Tiger Global, report progress on implementing the Ethical Purchasing Policy by describing actions taken and detailing future planned activity.
- Accept responsibility for adopting and implementing acceptable safety, environmental, product quality, product stewardship, labour, human rights, social and legal standards under which products are made and services provided. This includes all work contracted or sub-contracted.
- Highlight to Tiger Global any areas of legal or ethical concern so that both organisations can have a constructive dialogue about resolving any gaps and deficiencies.
- Seek continuous improvement in the way the company produces and delivers its products and services and manages its supply chain relationships.
Both parties will:
- Work together as far as possible to highlight and neutralise areas of risk and concern and non-compliance.
- Ensure the immediate cessation of serious breaches of the Ethical Purchasing Policy and, where these persist, terminate their business relationship.
- Ensure all employees are aware of their individual obligations under the Tiger Global Ethical Purchasing Policy and Code of Conduct.
- Recognise official regulation and inspection of workplace standards, and the interests of legitimate trade unions and other representative organisations.
Business standards required of our suppliers
Tiger Global expects certain minimum standards of performance, business behaviour and legal and ethical compliance from its suppliers and everyone associated with Tiger Global, including employees that deal with suppliers. These minimum standards are:
Safety, Health and the Environment
- We are committed to excellence in safety, health and environmental management. There are no higher priorities for us than the safety of our colleagues, customers, suppliers and local communities. We are committed to a goal of zero fatalities, injuries and incidents, believing that all are preventable. Consequently, Tiger Global will aim to trade only with suppliers who place a high regard on safety.
- Tiger Global will carefully consider any relationship with organisations that are proven to violate locally applied pollution legislation. If our relationship is deemed a risk and the organisation in question fails to resolve its behaviour or performance, we will seek to terminate the relationship.
Labour and Human Rights
- Tiger Global will aim to trade with suppliers who observe the UN's Universal Declaration of Human Rights (UDHR). Where a supplier is found to be in gross violation of the principles of the Declaration, we will require a change of practice, working with the supplier to highlight concerns and develop mutually acceptable solutions. If this process fails, we will terminate the relationship.
- Tiger Global will aim to trade with suppliers who pay their employees wages and benefits that meet local industry benchmarks and national minimum requirements.
- Tiger Global will not trade with suppliers who impose excessive working hours and poor or unsafe working conditions on their employees.
- Tiger Global will not trade with suppliers who abuse or intimidate their employees.
- Tiger Global will only trade with suppliers who work within the laws of their country.
- Tiger Global supports the elimination of child, forced and slave labour.
- We recognise the safety, health, environment, social, legal and ethical impacts of all supply and procurement decisions, and will involve our suppliers in addressing issues that may arise. We expect our suppliers to assist us in minimising any negative effects and neutralising any risks.
- Tiger Global reserves the right to terminate any future relationship in which a supplier materially fails to meet our quality, legal and ethical standards, after appropriate consultation.
- We will adopt and develop supply strategies and processes that attempt to achieve best value for money in procuring the goods and services that meet our needs and are within legal and ethical standards.
- We will develop relationships with our suppliers that are the most appropriate to gaining a mutual understanding of our needs and our suppliers' capabilities. These relationships will ensure consistency of quality, reliability, availability, timeliness, fitness for purpose and performance at affordable cost.
- We will work with suppliers, offering appropriate support, and making reasonable demands in relation to the improvement of existing standards.
- We expect employees of both Tiger Global and our suppliers not to deliberately mislead each other, or take advantage of genuine errors made by either party. Where errors are found to have occurred, both parties will endeavour to take the action necessary to remedy the situation and minimise the impact of any false information or error to each other.
- We expect Tiger Global employees to act impartially and objectively in all their purchasing activities and to keep written records where appropriate to demonstrate that their actions have been fair and above reproach.
- We expect our suppliers to keep written records where appropriate to demonstrate that their actions have been fair and above reproach.
- When Tiger Global issues competitive tenders or invites supplier quotes, we expect our employees to adopt best practice, judging bids on the merits of their competitive offerings and total life cycle cost.
- We expect employees to maintain an unimpeachable standard of integrity in all their business relationships and to foster the highest possible standards of professional competence in all their supply activities.
- We also expect suppliers to maintain a consistently high standard of integrity in all their business relationships with us and to foster the highest possible standards of professional competence in all their activities.
- We expect employees and suppliers to comply with the law of the countries in which they operate and with which Tiger Global deals, and in all contractual obligations incurred by or on behalf of Tiger Global.